Large Contact Center Dials Up Culture
See how Vari® provided modern desks and office furniture to help strengthen company culture at Chime
10 Minute Read
Client
Chime Solutions was founded in 2015 in order to deliver high-touch contact center solutions by drawing on its leadership’s deep experience in the customer contact outsourcing industry. Chime takes a unique approach to contact center solutions with client transparency and teamwork.
Business Challenge
As Chime prepared to open a Dallas office, the team looked to take a less traditional approach when compared to other contact centers. After touring the Vari® headquarters in Dallas, Chime CEO Mark Wilson wanted to create an innovative space for their employees by taking a similar approach. However, with more than 500 employees and a brand-new space, it was important to Wilson that the company they work with provide end-to-end support for their new, large endeavor.
"With the arrival of COVID-19, if we want to change configuration, we could do that. And that was a big driver for the decision to go with Vari—the flexibility."
Solution
As Chime focused on the hiring of employees for their new Dallas office, Vari got to work. The team began with the creation of a free space plan for the company. By working with Chime leadership, Vari designed a plan that accommodated the company’s more than 500 employees and also the company’s culture. To aid Chime’s progressive culture and modern aesthetic, Vari provided employees with the Electric Standing Desk 60x30, which allowed them to sit or stand throughout the day. Chime also purchased the Task Chair, the Mat 36x24, and the Dual-Monitor Arm.
The Result
“Part of our differentiation from other contact centers is now our environment,” Wilson said. “It’s a progressive mindset about going to the next level and how we can be better and different, and our folks really appreciate and enjoy our office.” The team at Vari also helped Chime with the unique challenges that come with an open office environment. Wilson needed to make sure there were private spaces to accommodate pop-up team trainings. Vari used QuickFlex Walls® to create private spaces that are movable and flexible, making them the perfect solution for training space within Chime’s open office. When it came time for installation, Vari also made that process easy by working closely with the Chime team to deliver the project on me and to Wilson’s satisfaction. “The Vari team was very easy to work with and very accommodating despite some changes,” Wilson added. With the arrival of COVID-19, the company also considered it a plus that Vari furniture and walls are so flexible and easy to move. Wilson said, “If we want to change configuration, we could do that. And that was a big driver for the decision to go with Vari—the flexibility.”
Chime Solutions White Paper
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